With over 30 years of experience in a variety of roles in different industries in Scotland and New Zealand, including Retail, Aged Care and Security, I thrive on helping an organisation achieve its goals through the capability of its people.  I also believe in looking at systems to ensure the processes are in place support everyone to get the job done right first time!

Most recently I was the National Training Manager for a security company in Auckland, where part of the role was developing training programmes to help our staff gain a formal qualification to recognise the skills and knowledge that they use on a daily basis. I strongly believe that when people are trained to do their jobs properly, a vocational qualification is a logical outcome from developing the knowledge and skills they require to do their job well.

As well as delivering face to face training workshops, I’ve recently started to develop online learning programmes to make it easier for everyone to access learning, in bite sized chunks, as a time that suits them. This really helped during the Covid-19 pandemic when we were unable to deliver face to face training workshops, but still needed to make sure our staff were safe and delivering great customer service.  I’ve recently returned to Scotland after 21 years in Auckland, New Zealand to be closer to family. In my spare time I enjoy golf and gardening, although that may be more seasonal than in Auckland!