Business Admin Case Studies

Business Administration Level 5

Case Study 1

Nina Forbes

Business Support Unit Officer – NHS Grampian Facilities and Estates Department 

“I would definitely recommend doing this; I really enjoyed mine and felt it was an overall positive experienced the two businesses I work in.”
virtual learning academy Nina Forbes

What is your job role and responsibilities?

My job role is a Business Support Unit Officer within the Facilities and Estates Department at NHS.

I am responsible for the helpdesk support, reporting of repairs and faults throughout the main hospital and all of the community hospitals, liaising with tradesmen, supervisors, estates officers and NHS staff members, working as part of a team, processing and raising invoices, processing timesheets, reception front of house, mail distribution and all general administration duties.

What was your motivation behind undertaking a SVQ?

I felt that this was a great opportunity for me to learn and develop new skills which would help further my career. Gaining a qualification and learning new skills which can be transferable is a great achievement for my future and I was excited for the progression.

What advice would you give someone thinking about doing a SVQ?

I would definitely recommend doing this; I really enjoyed mine and felt it was an overall positive experience.

How has your SVQ contributed to your current job role?

I feel more confident within my role and undergoing new tasks. I feel I am happy to train other team members from what I have learnt. Overall gaining new skills and experiences have helped me adapt within my role.

I now have a better knowledge and understanding and feel this will be a huge benefit going forward.

Has your SVQ met your expectations?

Yes, I have enjoyed it more than I actually thought I would!

Overall positive experience which I am glad I have carried out and achieved.

Would like to say a big thanks to Mhairi Quinn (my assessor) who really helped guide me throughout my diploma which made a massive difference for me, I thoroughly enjoyed working with her.

Also thank you to VLA for giving me this opportunity.

I look forward to see what my future brings!

NHS Grampian Logo
“I feel more confident within my role and undergoing new tasks. I feel I am happy to train other team members from what I have learnt. Overall gaining new skills and experiences have helped me adapt within my role.”
Aberdeen Royal Infirmary

Business Administration Level 6

Case Study 2

Madison Skinner

International Trade Administrator – Inverness Chamber 

“I would say to absolutely do it if you are thinking about it, I’m so happy I did and that I can add another qualification to my CV”
virtual learning academy madison skinner 3

What is your job role and responsibilities?

I am the International Trade Administrator and I am responsible for the certification of export documents to over 70 clients. I also provide advice and training to companies looking to start exporting overseas and technical support to more experienced exporters.

What was your motivation behind undertaking a Modern Apprenticeship?

I left school with not many qualifications and with no Admin or Business Management background, so I really wanted to complete this qualification to enhance my skills and ability within my job role.

What advice would you give someone thinking about doing a Modern Apprenticeship?

I would say to absolutely do it if you are thinking about it, I’m so happy I did and that I can add another qualification to my CV.

How has your Modern Apprenticeship contributed to your current job role?

It has enhanced my administration skills and I am more able to complete tasks successfully and professionally.

Has your Modern Apprenticeship met your expectations?

Whilst completing my units for the Modern Apprenticeship, it constantly enhanced my existing skills whilst providing me with new ones. It has definitely met my expectations in terms of how it has helped me perform even better in my job role.

Any other comments you would like to make?

A thank you to VLA and my advisor, Mhairi Quinn, for all their help and support!

Inverness Chamber
“It has definitely met my expectations in terms of how it has helped me perform even better in my job role.”
Inverness Chamber

Business Administration Level 6

Case Study 3

Chloe Banks

Reception Administrator – Albyn Housing 

“My modern apprenticeship has met my expectations as I can see my skill set developing and so I feel like I have achieved something with it and I am aware my work has not been for nothing.”
Virtual Learning Academy - Chloe Banks

What is your job role and responsibilities

I am the Reception administrator and I am the first point of contact between my organisation and customers.  I am responsible for answering calls, responding to tenants or customers queries about the Highland Housing register and how to apply or questions about the property they are in.  I log repairs and take rent payments and do any additional admin tasks such as scanning and creating purchase orders.

What was your motivation behind undertaking a modern apprenticeship

I wanted to add to my skill set and gain qualifications while securing more experience in a working environment.

What advice would you give someone thinking about doing a modern apprenticeship

I would advise just to go for it.  You learn on the job and so answering your coursework becomes easier as it is all about your day to day tasks.  You do not need to be good at school or textbook learning to succeed in your apprenticeship.

How has your modern apprenticeship contributed to your current job role

It has helped me become more confident in my role and improved my administration skills.

Has your modern apprenticeship met your expectations

My modern apprenticeship has met my expectations as I can see my skill set developing and so I feel like I have achieved something with it and I am aware my work has not been for nothing.

Any other comments you would like to make

The support available from Mhairi Quinn my advisor has been fantastic, thank you!

Albyn Housing Logo
“It has helped me become more confident in my role and improved my administration skills.”
Albyn Housing

Business Administration Level 8

Case Study 4

Emily Michie

Senior Clerical Officer – Moray Alcohol & Drugs Partnership

“It is a very valuable opportunity and has changed my life. I have completed an SVQ level 8 in 13 Months while working full time and helping to cover work for other members of staff.”
Virtual Learning Academy - Emily Michie

What is your job role and responsibilities ?

I worked with Moray Council within the Education department from September 2018 to December 2019. During this time I have worked within various offices including Children & Family Social Work and Criminal Justice Services. My main duties included typing, organising meetings, taking minutes and management of various educational applications. This included Educational Maintenance Allowance, National Entitlement Cards and Educational Trust Applications.

What was your motivation behind undertaking a Modern Apprenticeship ?

An Apprenticeship has helped me learn as well as gain valuable work experience. I struggle to concentrate and understand within a class environment. I find it easier to learn while doing the job.

What advice would you give someone thinking about doing a Modern Apprenticeship ?

Go for it! It’s a more effective way of learning in my opinion. You get paid while working and gaining a qualification. If you can get a good work to study balance in place you will be able to complete the course with no issues.

How has your Modern Apprenticeship contributed to your current job role ?

It is a very valuable opportunity and has changed my life. I have completed an SVQ level 8 in 13 Months while working full time and helping to cover work for other members of staff. I found it very interesting and I have learnt so much about different laws and legislation which has massively helped with my work.

Has your Modern Apprenticeship met your expectations ?

I was unsure what to expect. I knew that I would not have to go into a classroom which excited me but I was also fearful about lack of support as it was virtual learning. I was very surprised and enjoyed the course. I was given loads of support by my tutor and she was able to answer any little questions or queries either by a telephone appointment or by emails.

Any other comments about VLA and your qualification?

The staff at VLA were so helpful and friendly when contacting them to find out what qualification and courses were available. Once I had agreed on a course, they came to my workplace to go over the course and then once started, they regularly visited to catch up and provide face to face support. The tutors are very attentive and are happy to help, even if it’s just wording a question in a different way.

I completed my course in December 2019 I have now been successful in securing a Senior Clerical Officer post with the Moray Alcohol & Drug Partnership in Moray Council. I am very grateful to all of the VLA staff for their help and support with completing my SVQ.

Moray Alcohol & Drug Partnership
“I was given loads of support by my tutor and she was able to answer and little questions or queries either by a telephone appointment or by emails.”

Interested in gaining a Business Administration qualification?