IT Case Study

Diploma for IT and Telecommunications Professionals Level 6

Case Study

Karen Taylor

Project Support Officer РHighland Council 

“I thought it would be an excellent chance to better my knowledge on the subject.”

 

virtual learning academy Karen Taylor

What is your job role and responsibilities?

I am a Project Support Officer for The Highland Council and I support Project Managers in ICT Services with a variety of IT Projects they are working on.

What was your motivation behind undertaking a Modern Apprenticeship?

In my many years in the workforce I have not previously undertaken a role in IT, so when the opportunity presented itself to enrol in the Diploma in ICT, I thought it would be an excellent chance to better my knowledge on the subject.

What advice would you give someone thinking about doing a Modern Apprenticeship?

As an older female in an office predominately male, I was slightly anxious at first, but have found the course to be very achievable and would recommend it to any one of any age to gain a foundation in IT basics.

How has your Modern Apprenticeship contributed to your current job role?

It has made me realise how much I actually already knew and made me learn more about subjects that interested me. It has also forced me to learn new subjects that I may not have otherwise chosen.

Has your Modern Apprenticeship met your expectations?

All of this has made me more confident in my role here, which is exactly what I expected to achieve.

Highland Council
“All of this has made me more confident in my role here, which is exactly what I expected to achieve.”
Highland Council HQ 2

Interested in gaining an IT qualification?