IT Case Study

Diploma for IT and Telecommunications Professionals Level 6

Case Study

Karen Taylor

Project Support Officer – Highland Council 

“I thought it would be an excellent chance to better my knowledge on the subject.”

 

virtual learning academy Karen Taylor

What is your job role and responsibilities?

I am a Project Support Officer for The Highland Council and I support Project Managers in ICT Services with a variety of IT Projects they are working on.

What was your motivation behind undertaking a Modern Apprenticeship?

In my many years in the workforce I have not previously undertaken a role in IT, so when the opportunity presented itself to enrol in the Diploma in ICT, I thought it would be an excellent chance to better my knowledge on the subject.

What advice would you give someone thinking about doing a Modern Apprenticeship?

As an older female in an office predominately male, I was slightly anxious at first, but have found the course to be very achievable and would recommend it to any one of any age to gain a foundation in IT basics.

How has your Modern Apprenticeship contributed to your current job role?

It has made me realise how much I actually already knew and made me learn more about subjects that interested me. It has also forced me to learn new subjects that I may not have otherwise chosen.

Has your Modern Apprenticeship met your expectations?

All of this has made me more confident in my role here, which is exactly what I expected to achieve.

Highland Council
“All of this has made me more confident in my role here, which is exactly what I expected to achieve.”
Highland Council HQ 2

Interested in gaining an IT qualification?