SVQ in Customer Service
About this qualification
The Scottish Vocational Qualification (SVQ) in Customer Service allows candidates to demonstrate competence in job-related skills in their particular area of work and expertise. Candidates will cover communicating in a customer service environment and delivering customer service within best practice guidelines along with providing an understanding of customer service and the rules that impact on improvements in customer service.
The full qualification structure can be found here.
What you will learn
How will you learn
How do I get started
Studying with the VLA
How does it work? Your questions answered!