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SVQ in Customer Service


About this qualification

The Scottish Vocational Qualification (SVQ) in Customer Service allows candidates to demonstrate competence in job-related skills in their particular area of work and expertise. Candidates will cover communicating in a customer service environment and delivering customer service within best practice guidelines along with providing an understanding of customer service and the rules that impact on improvements in customer service. 

The full qualification structure can be found here.

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What you will learn


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How will you learn

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Studying Accounts

How do I get started


How to get started

Studying with the VLA

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